Service Representative - Research Triange Park, NC

Service Representative - Research Triange Park, NC

Location: Research Triangle Park, North Carolina, United States of America

GENEWIZ is seeking a Service Representative to service our Research Triangle Park, NC market.

Title:                      Service Representative
Location:              Research Triangle Park, NJ


  • Responsible for courier related tasks and responsibilities as well adherence to courier related policy and procedures, in addition to;
  • Organizing sales leads and forwarding to Area Sales Manager for follow-up
  • Marketing and upselling services to existing customers, including hall-walking and flyering
  • Creation/maintenance of dropboxes
  • Assist in office with internal/external FedEx shipments and sample check-in
  • Identify process improvement opportunities based on field observations
  • Collect customer feedback and answer simple customer inquiries
  • Investigation of customer complaints in-field (when necessary)
  • Have basic understanding of all local courier routes


  • High school diploma or equivalent required
  • Valid US Driver’s License in good standing
  • At least (1) year of driving experience required
  • Previous customer service experience strongly preferred
  • Previous courier experience is preferred
  • Must have own reliable vehicle
  • While employed must have commercial auto insurance
  • Very punctual and strong time management skills
  • Must adhere to Brooks Drug and Alcohol policy and Standards of Conduct policy in addition to all other policies and procedures
  • Must have the ability to provide courteous, professional and efficient customer service
  • Maintain a neat and professional appearance as a representative of the company
  • Strong written and verbal communication skills
  • Ability to solve problems independently
  • Able to lift up to 10 lbs and bend frequently
  • Strong attention to detail

GENEWIZ is a leading global genomics service company and trusted provider for DNA sequencing, gene synthesis, molecular biology, next generation sequencing, bioinformatics, and GLP regulatory services.

From the company’s founding, GENEWIZ has maintained its unwavering commitment to providing customers with the best value. Excelling in both science and customer support, GENEWIZ is dedicated to accelerating scientific discovery, as well as to developing and delivering innovative solutions for translational medicine and healthcare. Easily accessible around the world, GENEWIZ is the preferred partner at leading academic, pharmaceutical, biotechnology, agricultural, government, and clinical institutions.

GENEWIZ employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning opportunities, competitive compensation, rewarding bonus programs, and a wide range of work/life benefits designed to make your life easier.