Associate Customer Support Scientist I, Project Management

Associate Customer Support Scientist I, Project Management

Location: South Plainfield, New Jersey, United States of America

GENEWIZ is seeking an Associate Customer Support Scientist I to join our Project Management team.

Position Title: Associate Customer Support Scientist I

Location: South Plainfield, NJ

Why Work at GENEWIZ:

GENEWIZ is a place for people who want to have fun while making a difference by supporting genomics researchers through quality laboratory processing. We are proactive, committed to what we do, aspire to do more and have the potential for greatness!  We have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun work culture!  We are committed to the growth and development of our employees.  We are firm believers of promoting from within and many of our Managers started with GENEWIZ in entry-level positions. We offer competitive benefits ranging from work-life balance programs to comprehensive medical, dental and vision insurance plans.

Our Associate Project Managers are:

Customer focused: This is an entry level non-bench role that works closely with customers and the lab to effectively manage customers interactions with GENEWIZ. The specific focus is on the Gene Synthesis and Cloning/Mutagenesis services. They advocate the client’s perspective to ensure excellent customer service. They enjoy interacting with people daily via phone, email or live chat.

Good at problem solving: They work within our systems to identify the cause of an issue and can effectively address questions or concerns. When customers have ambiguous questions, they can provide meaningful responses.

Efficient with high attention to detail: Our Associates enjoy working in a fast-faced environment with daily deadlines. They are respectful to the sensitivity of our client’s projects and timelines and understand why the details are important.

The best at what they do. They understand that, as a customer-facing team, we represent the GENEWIZ brand. This translates into a constant drive for excellence in providing support to customers, meeting deadlines and improving processes.

If you’re great at:

Being proactive

Interpersonal skills; both verbal and written

Ability to react to situations with a “sense of urgency”

Paying attention to details

Problem solving

If you’re awesome at:

Maintaining professional communication with both internal and external customers

Dealing with ambiguity

Following Standard Operating Protocol (SOP)

Functioning well in a fast paced, customer-oriented environment

What you will need:

BS/BA degree in Biology/Genetics or related Life Sciences is required

Strong background in molecular biology is preferred

Prior customer service experience is preferred

Excellent interpersonal skills; both verbal and written are essential

Visit our Careers page at www.genewiz.com/careers to view our open positions and apply.

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