Associate Customer Support Scientist (Late Shift), Technical Support

Associate Customer Support Scientist (Late Shift), Technical Support

Location: South Plainfield, New Jersey, United States of America

GENEWIZ is seeking an Associate Scientist I to join our Technical Support department.  This is a non-bench role and the ideal candidate will work the evening shift (12PM to 8:30PM EST) to support Sanger Sequencing, Plasmid Preparation, Oligo Synthesis and E-commerce business lines.

We want to hear more about you! Therefore, if applying to this role. we strongly encourage that you tell us why you are interested in this opportunity in a cover letter format.

Title:                     Associate Scientist I/Technical Customer Service Representative

Location:             South Plainfield, NJ

Responsibilities:

  • Communicate with customers via phone, email, and live chat in a friendly and professional manner
  • Evaluate and publish customer DNA sequencing data according to priorities and deadlines
  • Provide basic customized troubleshooting to customers
  • Prioritize and multi-task a large volume of tasks and responsibilities efficiently
  • Follow SOPS and guidance of supervisors
  • Provide support to other services supported by Technical Support and to related GENEWIZ/ Brooks Life Sciences business units
  • Take ownership of issues and work independently towards resolution
  • Assist with creating and completing internal projects to increase efficiency
  • Additional tasks and responsibilities as assigned by supervisor

Qualifications:

  • BS/BA Degree in Life Sciences required
  • Strong background in molecular biology is preferred. Specifically, experience with PCR, cloning, plasmid preparation and Sanger Sequencing is preferred but not required
  • Prior customer service experience is preferred
  • 1+ years of lab work experience is preferred
  • Excellent interpersonal skills; both verbal and written are essential
  • Functions well in a fast paced, customer-oriented environment
  • Ability to react to situations with a “sense of urgency”

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