Manager, Customer Support

Location: South Plainfield, New Jersey, United States of America

We are looking for an experienced Manager to join our Customer Support team! Do you have excellent communication, a penchant for travel, a go-getter attitude, and experience in management? If your answer is yes to either of those questions, you could be the perfect fit for our team!


We are seeking a Manager to join our Customer Support team.

Location:            South Plainfield, New Jersey

Responsibilities: 

  • Create and execute strategy for department to ensure enterprise needs and vision are met   

  • Responsible for annual budgeting 

  • Create and maintain KPIs, and provide updates to management 

  • Perform high level technical troubleshooting with customers 

  • Travel with sales to visit customers and host seminars when needed 

  • Host/coordinate webinars with marketing and develop new webinars as needed 

  • Ensure quality delivery of dedicated GENEWIZ services, including trending 

  • Advocate for CLIMS improvements 

  • Oversee training of all team members with assistance from other senior members of the team 

  • Perform regular one on one’s, performance reviews, and provide feedback as needed for direct reports 

  • Mentor new members to the department 

  • Follow SOPs and guidance of supervisors. 

Qualifications: 

  • PhD in Biological Sciences or equivalent years of related experience required 

  • 5+ years of experience in a customer support function recommended \Experience managing or leading a team required 

  • Excellent interpersonal skills; both verbal and written are essential

  • Closely follow Standard Operating Protocol

GENEWIZ is a leading global genomics service company and trusted provider for DNA sequencing, gene synthesis, molecular biology, next generation sequencing, bioinformatics, and GLP regulatory services.

GENEWIZ has a strong commitment to both our customers and driving research forwardWe utilize the latest technology (Illumina NovaSeq, PacBio Sequel, 10x Genomics) across a wide-array of research areas (Oncology, Immunology, Metagenomics, Agriculture) to answer almost every biological question.

From the company’s founding, GENEWIZ has maintained its unwavering commitment to providing customers with the best value. Excelling in both science and customer support, GENEWIZ is dedicated to accelerating scientific discovery, as well as to developing and delivering innovative solutions for translational medicine and healthcare. Easily accessible around the world, GENEWIZ is the preferred partner at leading academic, pharmaceutical, biotechnology, agricultural, government, and clinical institutions.

GENEWIZ employees have a winning attitude and champion innovation, teamwork and accountability through a results-oriented, customer-centric, and fun culture. We offer various health and financial benefits, learning opportunities, competitive compensation, rewarding bonus programs, and a wide range of work/life benefits designed to make your life easier.

Visit our Careers page at www.genewiz.com/careers to view our open positions and apply.

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