Associate Customer Support Scientist (Remote)

Associate Customer Support Scientist (Remote)

Location: Remote - US, United States of America

Azenta Life Sciences is seeking an Associate Customer Support Scientist to join our Molecular Genetics and Preclinical and Clinical Services teams.

The Associate Scientist I, Project Management position in Molecular Genetics and Preclinical and Clinical Services is a customer facing role that serves as the main liaison between our diverse R&D and Regulatory customers and our experienced lab team to effectively manage their project and provide the most appropriate services and solutions.

Title:                      Associate Customer Support Scientist

Location:              South Plainfield, NJ

Responsibilities:

  • Provide consultation for molecular biology services including: PCR and sequencing applications: DNA, RNA, cDNA applications; DNA cloning; DNA sequencing; Next-Generation Sequencing; Various custom molecular biology techniques

  • Participate in cold customer direct phone calls and chat, as well as scheduled teleconferences.

  • Communicate project requirements and status with both customers and internal teams.

  • Provide support to Sales team regarding the above services

  • Coordinate sample management between clients and the laboratory

  • Supervise and manage customer accounts and projects

  • Work along with Sales and Marketing on promoting services and solutions

  • Work with various internal teams to provide customers with superior pre-sale consultation, project management and after-sale technical support

Qualifications:

  • BS +2 years industry experience, MS 0-2 years industry experience in Biological Sciences required

  • Previous work experience in a regulated environment preferred

  • Strong background in molecular biology

  • Prior customer service experience is preferred

  • Excellent verbal and written communication skills

  • Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment

  • Excellent interpersonal skills

EOE M/F/Disabled/Vet