Associate Customer Support Scientist, Gene Synthesis (m/f/d)

Associate Customer Support Scientist, Gene Synthesis (m/f/d)

Location: Leipzig, Saxony, Germany

Azenta Life Sciences is seeking an

Associate Customer Support Scientist, Gene Synthesis

Location: Leipzig (or remote based in Germany)

How you will add value

You will be part of our international specialized customer support team around Gene Synthesis at Azenta Life Sciences (formerly known also as GENEWIZ). You will work in a non-bench role that works closely and communicates very frequently with customers and the laboratory in order to effectively manage the customer interaction with Azenta/ GENEWIZ.

What you will do

  • Preparation and tracking of standardized and individual offers in the area of our gene synthesis services.

  • Support and advice for our customers in the implementation and logistics of gene synthesis projects.

  • Work in collaboration with the laboratory team and molecular biology scientists to help troubleshoot complex issues.

  • Design and/or troubleshoot complex issues with gene synthesis, cloning, mutagenesis, library synthesis and custom molecular biology projects.

  • Provide customized consultation services based on an intrinsic knowledge of Azenta’s Molecular biology and gene synthesis services.

  • Develop new operational procedures and improve existing procedures based on customer’s feedback.

  • Drive execution of projects in a manner that achieves delivery, project goals/objectives and the agreed plan without compromising project deliverables or relationships.

What you should bring

  • Completed Bachelor's/Master's degree in the life science field; PhD will be an advantage

  • You have practical experience in the molecular biology sector and are familiar with common methods such as subcloning, gene libraries, mutagenesis and complex gene synthesis.

  • Experience with in-silico cloning software (e.g. SnapGene, VectorNTI, DNAStar) is an advantage.

  • Experience in handling of common office software (especially Outlook, Word, Excel, Powerpoint).

  • You are characterized by a high degree of responsibility and a result-oriented way of working.

  • You are customer-oriented and ideally already have experience in contact with customers.

Our offer

  • You will work at our attractive and modern location in Leipzig/Wiederzitzsch and at the same time have the

  • flexibility to work from home at any time.

  • International flair in a matrix organized global group where a lot of English is spoken.

  • Company Pension & Life Insurance.

  • 30 days vacation.


GENEWIZ Germany GmbH

Joana Langner, Human Resources


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About us

At Azenta, formerly Brooks Life Sciences and GENEWIZ, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. 

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.